At DesiCrew we ensure seamless delivery of high-quality business process solutions for our clients. The consistent and flexible service we provide our clients, our cost effective business model and the qualified talent and resources we leverage at every location - help in delivering business value to our clients at every step.
At DesiCrew, our very foundation is oriented towards creating a positive socio-economic impact in the regions we operate. We believe in building the long-term employability skills of our employees, thereby empowering them towards a financially and socially secure future. Through various employee engagement and training programs we enable them to be more efficient in their current and future responsibilities.
When you work with us, you provide jobs for individuals in the rural and disadvantaged communities preparing them to take up larger challenges and fresh opportunities that lie ahead of them. You become our partner in empowering these individuals with the necessary professional and life skills, and creating a sustainable future for them.
Our business proposition gives client organizations a unique opportunity to derive the best of two worlds – one, where metrics-driven performance on quality & cost ensure greater business performance and another, where innovation in business model and commitment to social change can create positive impact on lives & livelihoods.
We believe that the best way for us to deliver on our vision of creating greater impact through employment & income enhancement in rural locations is to make our proposition more powerful and attractive for client organisations, thereby encouraging them to be part of this change we are effecting while still deriving the best business performance they need from our services.
At DesiCrew, we recognise that our client organisations are constantly striving to keep costs at check while delivering on their business parameters. In line with their need for a business partner who can enable such cost efficiencies, we at DesiCrew have been able to implement a viable business model that does just that, with no compromise on quality of services.
We are able to provide competitive pricing to our customers by virtue of our cost-effective business model that allows for a high-quality and seamless delivery of our solutions at a considerably lesser cost. The key contributors that strengthen this proposition we offer our clients:
Our shift of focus from urban to lesser known rural locations means that we have lower setup and infrastructure costs. While we take care to invest in the right level of infrastructure, we enjoy also the advantage of tapping into a locally available talent pool of professional qualified and trainable people. Our cost of talent acquisition compares very favourably against urban centric BPO models and this is an advantage that we pass on to our client organisations.
We believe in staying agile and being flexible to align the solutions based on our customer requirements. This means we are quicker to deliver on some turnkey requirements and hence help our clients save time. In the businesses we serve, saving time is often the same as saving costs. For example for one our clients we leveraged the local talent and their language skills to created video tutorials on free & open Software across 12 Indian languages.
We are constantly working towards optimizing and streamlining our business processes, technology infrastructure so as to reduce the time to make decisions and arrive at solutions. This ensures faster service and rapid closure of issues, which in turn reduces cost.
DesiCrew understands that most of our client organisations are seeking to do things better and excel in delivering on their promises to their customers. At our core, we strive to be that process partner who enables growing organizations to do so. Our high quality solutions to our customers at all stages of their business process cycle, our experienced leadership team, talented employee workforce and the state of the art technology infrastructure we invest in - all are geared towards enabling Service excellence. Our clients can be successful only if they can offer a high degree of customer satisfaction to their customers, and the role we play in making this happen is what drives us to continuously innovate and enhance our service levels. In helping our clients build robust processes, and also scale up these processes, we have built our reputation for being reliable, responsible and wholly committed to customer delight.
We have ingrained agility in our organizational setup - the business processes, the tools and methodologies we use, thereby ensuring service excellence. We orient and constantly train our new and current employees through practical training programmes which develop their domain expertise and customer interaction skills. Our efficient operational model empowers our employees to offer a seamless and friction free experience to our clients. Our proactivity in handling issues and defining service metrics and our ability to tailor make solutions for our clients, clearly differentiate us.
For instance for a client, for a short-term turnkey project we specifically hired 1500 resources to complete the project, which helped 4 million BPL people to open bank accounts.
As our clients and their businesses evolve, we also spend adequate time understanding the emerging needs and services of our customers. Our service excellence has been demonstrated by the fact that several clients have come back to us for their subsequent business process requirements. We take pride in our client retention level as it is the true testimony to our success.