Caring together, sharing together, working together, and succeeding together
We made remote work possible in remote areas.
We are truly living in a world where any moment can be a reminder
for us to band together to overcome challenges and complexities.
The situation surrounding the coronavirus outbreak continues to
spread further, and we at Desicrew have taken multiple measures to ensure its minimal impact
on our employees.
Challenges faced by Desicrew :
Key initiatives taken by Desicrew in the context of COVID-19:
A mail from our CEO:
All across the globe, people and countries are battling the
COVID-19. India is entering a crucial phase, and the Governments and industries have listed
various precautionary measures for the workplace. At Desicrew, we are able to work as a team
to manage this. The first priority for all of us is to ensure the safety and well-being of
ourselves and our families. We are also concerned about uninterrupted service delivery for
our clients. Our clients rely on our services, and we are committed to keeping them running
Our employees are from rural areas. Our centers are the only
place where WiFi connection is available to them.
Starting today, we would be encouraging our crewmates to work
from home, wherever it is feasible. Arrangements are being made to ensure the availability
of hardware, connectivity, and data security so that we can continue our work from home. We
are working very closely with all our clients to enable this model.
A lot of planning and coordination is involved in implementing
seamless delivery for the clients and ensuring data security aspects. Some of the key points
- VPN client installation
- Smartphone availability
- Smartphone testing
- Wireless card testing
- Data card requirement
- Dispatch of machines
- Power backup
- Form signing
- Data pack
- Keyboard/ Mouse
- Spike Buster
At this point, we are aiming at 75% of our crewmates to work from
home in the next two days. We would review the situation at the end of the month as per the
advisory from the Governments and clients.
At the outset, I would like to communicate through this email
that Desicrew would continue its service delivery, commitment to its people, and the society
in the same manner as we have been doing since inception. This means that each one of us is
committed to our areas of operations. Delivery excellence must be maintained for clients. HR
would continue to process payroll and reviews would happen at the usual timeframes.
I request your support and cooperation to manage this transition
well. In addition to the DNEXT leaders, we have also formed the Management Advisory Team to
cater to the issues at the individual centers. The team is meeting through daily calls to
review and plan for new situations. You can reach out to any of us in case of any unresolved
J K Manivannan
Yes, we did it!
The Desicrew solution’s ecosystem gave a unified collaborative
experience across mobile and web platforms without having to compromise on security,
productivity, and quality. In just a few days, we set everything in motion, packed our bags,
and headed home with the confidence that we had the online infrastructure to back us
How we took responsibility to send our trainees homes safely?
15 resources from Gujarat were in TNP for training since Feb
2020. Amidst the COVID-19 panic, they were sent back on 21st March 2020. All the team
members reached their homes safely and expressed their gratitude towards us for making
arrangements to send them home safely and timely. They had their first experience of
traveling by air, and they all were super excited. Please go through the WhatsApp messages
sent by the teammates.
Client appreciation for working from home operations
Our teams have received confirmation from the following clients during the Work From Home operation.
Thanks for the Great support in this trying time. Desicrew Approved count is 27K. This count is not easy in this situation; it is really appreciated!
Thanks to the entire team.
Good show Desicrew, well done on all your hard work on high productivity. Good job, Desicrew team, each of your productive users have contributed significantly. Good show, keep it up!
Subject: FW: Update - C DISCOUNT overdue
You have done a fantastic job by ensuring completion of work timely within stringent timelines, resulting in Customer Delight! Keep up the good work team.
TPMS & GDS
GBS Partner: Infosys
And more from our GM – well done again!
Super work on this key business measure, especially in the current context. Very well done to all of you involved: MF team, Charlotte, Juliette, TPMS! Benjamin
Well done, Team Desicrew!
Dear Team Desicrew,
On behalf of Zomato, I would like to extend our appreciation for the fantastic turnaround and efficient handling of Zomato market (grocery stores) and Australia launch menus. The team has digitized more than 450 menus within a span of two days. It is a commendable feat to achieve these numbers with the limited bandwidth, lack of knowledge of the new peoduct, and the overall COVID outbreak scenario. The entire content team is simply amazed by the endless hours that you have put in to make this possible!
Your resilience and dedication is truly a source of inspiration for all of us here at Zomato. I’m sure we’ll continue achieving such milestones as you make it seem so easy.